Warranty & Guarantee
Our Commitment to Quality
We want every product you receive to meet the quality and presentation standards shown in our store.
Each item is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the warranty period, our customer service team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most products purchased from our store are covered by a 90-day limited warranty, beginning on the date your order is delivered.
This warranty applies to eligible manufacturing defects or functional issues that occur during normal household use.
Depending on the circumstances, we may offer:
• A replacement product
• A replacement part, when available
• Store credit
• A refund, where appropriate
The specific solution will depend on the nature of the issue, product availability, and the circumstances of the claim.
What Is Covered
Our limited warranty may cover issues such as:
Manufacturing Defects
Defects in materials or workmanship that affect the normal function of the product.
Electrical or Lighting Issues
For eligible lighting products, unexpected failure of built-in lighting components during normal use.
Structural Defects
Problems with the product's construction that are not caused by accidental damage, misuse, or improper handling.
Products Damaged on Arrival
Items that arrive broken, damaged, or unusable due to shipping or handling.
What Is Not Covered
The warranty does not cover damage or issues caused by:
• Accidental drops, impacts, or breakage
• Improper installation or assembly
• Misuse or use outside the product's intended purpose
• Exposure to excessive moisture, heat, or unsuitable environments
• Normal wear and tear
• Cosmetic changes caused by regular use
• Unauthorized repairs, modifications, or alterations
• Damage caused by improper cleaning or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period
Natural variations in materials, texture, colour, glass, metal, acrylic, wood, fabric, or decorative finishes are generally not considered defects when they do not affect normal product use.
Damaged or Defective Items
If your order arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.
To help us review your request quickly, please provide:
• Your order number
• Your full name and email address
• A brief description of the issue
• Clear photos or a short video showing the problem
• Photos of the packaging if the item was damaged during shipping
Please keep the original product and packaging until our customer service team has reviewed your request.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer service team through the contact information listed on our website.
Please include your order number and supporting photos or videos.
Our team will normally review your request and respond within 24–48 hours.
Additional information may be requested if necessary to confirm the issue.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may offer:
• A comparable replacement
• Store credit
• Another appropriate solution
Replacement availability may vary depending on inventory.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility is determined according to the nature of the issue and our applicable Return and Refund Policy.
When a refund is approved, it will normally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Returns and Warranty Are Different
Our Return Policy applies when you wish to return an eligible purchase within the applicable return period.
Our Limited Warranty applies to qualifying manufacturing defects and functional problems.
Please review our Return Policy for full information regarding returns, refunds, and eligibility requirements.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photos of the package before opening it.
If the product inside is damaged, please contact our customer service team and provide photographs of:
• The outer packaging
• The shipping label
• The damaged product
• Any damaged internal packaging
This helps us review your request more efficiently.
Product Care
To help keep your product in good condition:
• Follow all included instructions
• Use the product only for its intended purpose
• Keep lighting and electrical products away from excessive moisture unless specifically designed for such environments
• Avoid excessive heat or direct exposure to harsh conditions
• Clean lamps and decorative lighting using suitable materials and methods
• Do not modify electrical or structural components
Improper use or maintenance may affect warranty eligibility.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.
Contact Us
If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.
Customer Support Email:
service@greendailyes.com
We aim to respond to customer enquiries within 24–48 hours.