Shipping Policy

Thank you for shopping with greendailyes! We aim to deliver your ceramic décor pieces safely, quickly, and reliably. Please review the information below regarding shipping, processing, tracking, and delivery.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation. During high-volume periods (holidays, promotions, peak seasons), processing may take slightly longer. You will receive an email confirmation once your order has shipped.

Shipping Methods & Delivery Times

greendailyes offers multiple shipping options to suit your needs:

Standard Shipping 
Estimated delivery: 3–7 business days
Carrier may vary depending on your location

Expedited Shipping
Estimated delivery: 2–4 business days
Available at checkout for an additional fee

International Shipping
Estimated delivery: 7–21 business days
Varies by destination country and customs clearance time

📍 Delivery times are estimates and begin from the date of shipment, not the order date.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination address

  • Package weight & dimensions

  • Selected shipping method

Occasionally, shipping charges may vary slightly due to carrier adjustments. Any additional charges will be communicated in advance.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

If you do not receive tracking information within 3 business days of placing your order, please contact us:
📧 service@greendailyesvip.com
📞 +852 2805 1876

We’re happy to assist!

Shipping Restrictions

Some items may be subject to shipping restrictions due to:

  • Size or weight

  • Country-specific import regulations

  • Carrier limitations

If your order cannot be shipped to your address, we will contact you with alternative options or arrange a cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your country’s regulations before placing an order.

Delivery Issues

Delayed Delivery
If your order has not arrived within the estimated timeframe:

  • Check your tracking status

  • Confirm your shipping address

  • Contact us for further assistance

Lost or Damaged Packages
If your order is lost or arrives damaged:

  • Take photos of the package and contents

  • Contact us within 7 days of delivery

  • Provide your order number and photos

We will work with the carrier to resolve the issue as quickly as possible.

Contact Information

For any questions regarding shipping, delivery, or tracking:
📧 service@greendailyesvip.com
📞 +852 2805 1876
📍 G/F & M/F, 6 D'Aguilar Street, Central, Hong Kong