Shipping & Delivery

SHIPPING & DELIVERY

Orders are prepared for shipment after successful order and payment processing.

We aim to provide clear shipping information and reasonable delivery estimates so customers know what to expect after placing an order with Greendailyes.

ORDER PROCESSING

Orders are generally processed on business days after payment has been successfully authorized.

Processing time is separate from carrier transit time and may vary depending on:

  • Product availability
  • Payment or order verification
  • Peak sales periods
  • Public holidays
  • Unusual order volume
  • Other operational circumstances

Once an order has been shipped, available tracking information may be sent to the email address provided during checkout.

SHIPPING METHODS & COSTS

Available shipping methods and applicable shipping charges, where available, will be displayed during the purchasing or checkout process.

Shipping costs may vary depending on:

  • Destination
  • Shipping method
  • Order size or weight
  • Carrier availability
  • Applicable promotions

Please review all shipping information before completing your purchase.

ESTIMATED DELIVERY TIME

Most orders are expected to arrive within approximately:

7–20 business days after shipment

Delivery time may vary depending on factors including:

  • Destination
  • Shipping method
  • Carrier operations
  • Customs processing
  • Local delivery conditions
  • Public holidays
  • Weather conditions
  • Transportation disruptions
  • Remote delivery locations
  • Other circumstances outside our reasonable control

The 7–20 business day timeframe is an estimate and does not constitute a guaranteed delivery date unless expressly stated otherwise.

TRACKING INFORMATION

When tracking information becomes available, it may be sent to the email address associated with your order.

Please note that tracking information may not update immediately after a shipping label has been created.

Some carriers may update tracking only at certain stages of the delivery process.

If tracking has not updated for an extended period, please contact us and include your order number.

DELIVERY ADDRESS

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number, where applicable
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist before shipment, but address changes cannot be guaranteed once order processing or fulfillment has begun.

INCORRECT OR INCOMPLETE ADDRESSES

If an order is delayed, returned, misdelivered, or requires reshipment because of incomplete or inaccurate information provided by the customer, additional shipping costs may apply where permitted.

If a package is returned to us as undeliverable, our Customer Care Team may contact you regarding the available next steps.

INTERNATIONAL ORDERS

For international shipments, customs duties, import taxes, brokerage charges, clearance fees, or other destination-specific charges may apply.

Unless expressly stated as included during checkout, these charges are generally the responsibility of the recipient.

Such charges are determined by local authorities, customs agencies, carriers, or other service providers and are outside the control of Greendailyes.

Customs processing may also affect estimated delivery times.

DELIVERY DELAYS

Although we aim to provide a reliable shipping experience, occasional delays may occur.

Delays may result from:

  • Carrier network disruptions
  • Customs inspections
  • Severe weather
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Local delivery issues
  • Other circumstances outside our reasonable control

Where possible, we will provide available information and reasonable assistance.

LOST OR DELAYED PACKAGES

If tracking shows an unusual delay or your package cannot be located, please contact us so we can review the available shipping information.

Please provide:

  • Your order number
  • The email address used at checkout
  • Your delivery address
  • Available tracking information

Any available resolution will depend on the circumstances of the shipment and applicable carrier procedures.

PACKAGES MARKED AS DELIVERED

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery area
  • Building reception or mailroom
  • Household members
  • Nearby secure delivery locations
  • Neighbors, where appropriate
  • Any delivery notice provided by the carrier

You may also contact the carrier directly for additional delivery information.

If you are still unable to locate the shipment, please contact our Customer Care Team.

SPLIT SHIPMENTS

Items from the same order may occasionally be shipped separately.

If this occurs:

  • Packages may arrive on different dates
  • Each package may have a separate tracking number
  • You may receive more than one shipping confirmation

A partial delivery does not necessarily mean that items are missing from your order.

DAMAGED, INCORRECT OR INCOMPLETE ORDERS

If your order arrives damaged, incorrect, defective, or incomplete, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos of the product
  • Photos of the packaging
  • A photo of the shipping label, where applicable

Please keep the product and packaging until our Customer Care Team has reviewed your request.

RETURNS

Shipping matters related to returns are governed by our Return Policy.

Please contact us before returning any product.

Our Customer Care Team will provide the appropriate return instructions and return address for your order.

Please do not send returns to our registered company address unless our Customer Care Team specifically instructs you to do so.

CONTACT US

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

Greendailyes Customer Care
Email: service@greendailyes.com

When contacting us about an existing purchase, please include your order number and the email address used at checkout.

We aim to respond to customer inquiries within 1–2 business days.