Returns, Refunds & Order Issues
If there is a problem with an order, customers should contact service@greendailyes.com before returning the product.
Please include the order number, checkout email address, a description of the issue, and photographs or other relevant information where appropriate.
Return or refund requests may be reviewed based on circumstances including:
- Product condition
- Reason for the request
- Whether the product has been used
- Whether original components and included accessories are present
- Whether the customer received an incorrect item
- Whether the item arrived damaged
- Applicable consumer-protection requirements
Products returned without appropriate information may require additional review before a refund can be processed.
Where a return is approved, customers should follow the return instructions provided by our support team.
Customers should not send a product to an unconfirmed address or return location.
If an item arrives damaged, incorrect, incomplete, or with an apparent product issue, customers should contact us promptly and provide photographs where reasonably possible.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, partial refund, or other reasonable solution.
Approved refunds are generally issued to the original payment method unless another method is required or permitted by the payment provider or applicable law.
After a refund is issued, banks and payment providers may require additional processing time before the funds appear in the customer's account.
greendailyes does not control the processing time of independent financial institutions.
Original shipping costs, return shipping costs, and other charges may or may not be refundable depending on the reason for the return and applicable consumer law.
Nothing in these terms is intended to remove consumer rights that cannot legally be excluded or limited.